Questions, feedback,or a broken link
The fastest routes to an answer, and what to include when you write to us.
In-page chat
Support is handled through the chat widget on this site — look for the chat button in the lower-right corner of any Downer page. It is the right channel for a link that no longer resolves, a format that behaves unexpectedly, or a suggestion about a platform we do not cover yet.
To get a useful answer on the first reply, tell us which platform the link came from and what happened instead of what you expected. Please do not paste private or personal material into a support conversation.
Faster self-service
Most issues are already documented. The FAQ covers failed resolutions, private posts, and output formats. Each of the seven platform pages includes its own troubleshooting notes, and the blog carries longer step-by-step guides.
If a post is private, deleted, or behind a login, there is no media for the service to resolve — that is an access limit, not a fault we can fix from support.
Legal and data questions
Our Privacy Policy explains what is processed when you paste a URL, and our Terms of Service set out what the service may be used for. For copyright or content-removal enquiries, include the URL of the specific page and the nature of your request so it can be routed correctly.
A note on safety
Downer will never ask you for a password, a one-time login code, or a session cookie — not in chat, and not on a download page. The service does not need any of them to resolve a public link. If anything claiming to be Downer does ask, close the page.
Want to know who runs this service and what we hold ourselves to? Read About Downer or browse the guides in the blog.